There are numerous routes to Alexandra Palace. Further information can be found in our visitor information area of the website.

The entrance for events being held in our Great Hall and/or West Hall is via the Palm Court entrance on the west side of the Palace, next door to the Phoenix Bar & Pizzeria (pop in for a drink if you’re waiting!).

If your event has an alternative entrance we will let you know.

We do! Check it out here.

Yes there is. Our pub, the Phoenix Bar & Pizzeria, is open seven days a week. For events in our Great Hall and West Hall we typically provide a range of refreshments and food for ticket holders. For gig nights in the Great Hall this includes opening our Festival Village, complete with bars and street food vendors. Check ahead of your event for more details.

E-tickets: We would prefer that you show us your e-ticket onto your phone, rather than printing them, in order to allow for contactless ticket scanning. We always advise downloading your e-ticket onto your phone before arriving onsite.

Digital tickets: Some events will use digital tickets only. For these you are required to download the App of your ticketing provider (do so before you arrive) and show you ticket in the App on arrival. Specific instructions will be emailed to you prior to your event taking place.

In line with industry best practice, we have security measures in place relating to what bags can be brought into the venue. Please see the website page for the event you’re attending and specific event FAQs, as bag policy may differ on an event by event basis.

Generally, for events at Alexandra Palace, we encourage you to attend without bags. Should you need to bring one for your essentials, it needs to be as small as possible.

For live music events in the Great Hall, visitors are only permitted to bring one small bag into the venue, which must be no bigger than 30 (h) x 20 (w) x 10 (d) cm. Any bags that do not meet these requirements will be directed to our bag drop. More information:
alexandrapalace.com/safeandsecure

For most events inside the venue, we will operate a cloakroom. Our team can direct you to the cloakroom once you are inside the venue. It is subject to availability and we recommend getting to the venue early if you want to use the cloakroom.

Please note that for live music events in the Great Hall, visitors are only permitted to bring one small bag into the venue, which must be no bigger than 30 (h) x 20 (w) x 10 (d) cm. Any bags that do not meet these requirements will be directed to our bag drop. More information:
alexandrapalace.com/safeandsecure

For all other events you can check if there are any bag restrictions and cloakroom availability by contacting our team via visitor.services@alexandrapalace.com

Yes! You can make your trip to the Palace extra special with our new Lounge upgrade. Available on selected events, it offers access to exclusive areas to relax and make the most of your event.

We do, our Visitor Services team can direct you to the nearest facilities.

Each event is different, so please check the individual event pages for details of any age restrictions.

Yes we do.

A car parking charge system is in operation in all our car parks. The charges support our charity’s work to maintain and improve the Park and Palace, for the benefit of all. The first 30 minutes of parking is free. Blue Badge holders park for free.

Full information can be found on the car parking page including tariffs, how to pay and FAQs.

The East Court car park is open seven days a week from 05.30-00.30hrs. Last entry is 20.00 each day, excluding event days when hours will vary.

The Grove car park is open seven days a week from 06.00-19.00hrs each day, excluding event days when hours will vary.

The Paddocks car park is open for specific events only. Please see onsite signage for more information.

A car parking charge system is in operation in all our car parks. The charges support our charity’s work to care for the Park and Palace, for the benefit of all, forever. Full information is here 

Blue badge parking is free and available in our East Court car park, these are on a first come first-served basis. If you have any queries contact us at visitor.services@alexandrapalace.com

No, Alexandra Palace is a cashless venue. Bank cards/ApplePay/GooglePay are all accepted.

To apply for a personal assistant/carer ticket please email access@alexandrapalace.com.

Visit the accessibility area of the website for further information including visual guides.

There is lots of room in Palace’s Great Hall. We encourage visitors to explore the far side of the Hall (right hand side, if you’re looking at the stage), as there is typically more space here. There is also more space at the back of the Hall should you need it. If you have any queries on the night, please speak to a member of our Security or Visitor Services teams.

Phone power banks to rent can be found in our Festival Village and onsite pub, the Phoenix.

We endeavour to recycle as much waste as possible, and none of our event waste goes to landfill. Help us boost our recycling rates by using the recycling bins available at every event.

Prohibited items can be seen here

For any queries, contact our team at visitor.services@alexandrapalace.com 

Yes, this is included in your booking fee. We have sizes from baby 6 to adult 13.

Ice Skating is a demanding sport that can involve falls onto a hard surface. We recommend inexperienced skaters, young people and people with past injuries to wear protective gear such as knee & elbow pads and helmet. Staff are on the ice to implement safety and skating guidelines, not to give out private lessons. If you are a beginner, nervous, or infrequent skater, we advise booking a private lesson with one of our coaches.

If you wish to watch friends or family skating you can buy a spectator ticket at reception from £2.50.

We suggest arriving 15 minutes before the start of your session.

Yes, including disabled and baby changing facilities.

Yes we do.

Yes, the East Court Café is available where you can enjoy a range of hot, cold or alcoholic drinks alongside cakes, pastries, sandwiches, sales, snacks and daily hot specials.

We encourage all attendees to book online in advance to avoid disappointment, however tickets may be available on the door provided there is availability.

We do not have a cloakroom but lockers are available. The lockers take a £1 coin, please note that they only take the new style £1 coin. We are a cashless venue, however we take card payments for our £1 tokens at reception

Yes we do.

A car parking charge system is in operation in all our car parks. The charges support our charity’s work to maintain and improve the Park and Palace, for the benefit of all. The first 30 minutes of parking is free. Blue Badge holders park for free.

Full information can be found on the car parking page including tariffs, how to pay and FAQs.

Yes, Skate Aids are sold at the ice rink on a first come first basis subject to availability and are not available to purchase online.

Under 12’s should be accompanied by an adult when coming to the ice rink and under 8’s should be accompanied on the Ice by a responsible adult or guardian. Beginners, infrequent skaters and children are advise to book a session with one of the coaching team prior to skating.

Areas of the ice may be barriered off for other use during public skating sessions.

Once you have returned your skates you will not be allowed back on the ice without purchasing another session and obtaining a token. Spectators and wristband holders are allowed to in and out of the ice rink as long as the wristband is valid for the current session.

Yes, the minimum age for skating is 3 years old.

Children under the age of 3 are not permitted on the ice and must be supervised at all times. If you are supervising a baby or toddler who will not be skating, please purchase one spectator ticket for yourself. Your baby does not require a separate ticket.

The below gives a guide to our skating levels:

• Moving forward
• Sit & Stand
• Moving forward (10 steps) & two-foot glide (with dip)
• Stationary snow plough stop
• Moving snow plough stop
• Moving forward (10 steps) & two-foot glide into a forward lemon

• Moving forward 10 steps – curve left & right
• Moving snow plough stop or t-stop
• Moving backwards (toes turned in)
• Two-foot turns on the spot (twisting action)
• Forward & backward lemons (minimum 5)

• Forward stroking (with correct push, glide and free leg position)
• Backward snow plough stop
• Forward to backward two-foot turn
• Forward outside and inside edges, one foot glides, on a curve (both directions)
• Forward two-foot slalom

• Forward open chasse
• Backward stroking
• Forward outside edges
• Forward inside edges
• Two-foot 3-turn (on semi-circle)

• Forward crossovers (both directions on circle)
• Forward outside 3-turn
• Backward open chasse
• Stepping from backward inside to forward inside edge
• Backward two-foot slalom

• Backward crossovers (both directions on circle)
• Backward outside edges
• Backward inside edges
• Froward inside 3-turn
• Stepping from backward outside to forward outside edge

• Forward outside 3-turn with control, equal entry & exit edge plus backward crossover (on circle)
• Forward outside continuous edges
• Forward inside continuous edges
• Forward inside mohawk with control & equal entry & exit edge
• Bunny hop + drag combo or two-foot jump + drag combo (hockey skates)

• Backward outside or inside continuous curves
• Forward change of edge, outside to inside
• Forward inside mohawk – backward crossover – step forward inside edge
• Forward crossover step wide & backward crossover step wide
• Forward outside 3-turn, backward crossover with sustained landing position on circle

Ice skating can be a strenuous sport and can involve falls. We recommend customers take any personal circumstances or underlying health conditions into account before purchasing a ticket. Inexperienced skaters, young people and people with past injuries are recommended to wear protective gear such as knee & elbow pads and helmet.

If you are pregnant, have a heart condition or any serious illness we would recommend you seek medical advice first.

Any participation is at customer’s own risk.

We are not offering ice skating birthday parties at this time. Please note that birthday parties are not permitted in the East Court, as they can be disruptive to our paying customers.