• Terms and conditions are subject to change.
• Latecomers may not be allowed to be enter the Venue. The Venue reserves the right to refuse entry 15 minutes after a headline act has begun their performance.
• Tickets are non-refundable except if the event is cancelled. If the event is only partially cancelled, we shall give you a partial refund corresponding to the proportion of the event cancelled. The Organiser will not be liable to you for failure to perform any obligation under these terms and conditions if the failure is caused by Force Majeure i.e any forces beyond the Organiser’s control. For the purposes of these Terms and Conditions, Force Majeure covers, without limitation; an act of God, war, insurrection, riot, civil disturbances, acts of terrorism (or the threat thereof), strike, fire, explosion, flood, royal mourning, national mourning, national mourning, theft of essential equipment, malicious damage, lock out, weather (including but not limited to high winds), third party injunction, national defence requirements and/or acts or regulations of national or local governments.
• Alexandra Palace Great Hall gigs are 100% digital. Your tickets are digital and are only retrievable via the DICE/SEE Tickets Wallet, mobile app or another authorised ticket agent app. The ticket contains an animated image and can only be presented from within the app.
• No alcohol, food or soft drinks purchased off the premises are allowed into the venue (NB: in some circumstances sealed bottles of water will be permitted. When this is the case it will be communicated clearly to ticket holders in pre-event information). NB in some circumstances sealed bottles of water will be permitted (in this case it will be communicated to ticketholders in any pre-event information). Food and soft drinks purchased off the premises can be brought into the venue if you require them for medical purposes. If this is the case, the Venue team require proof of this requirement and we ask you to contact access@alexandrapalace.com prior to arrival.
• Strobes and lasers may be used as part the performance. Please contact Venue Management if you have any concerns.
• Venue Management operates a zero tolerance policy to drugs.
• Alexandra Palace operates a Challenge 25 policy at all bars.
• No bags larger than A4 in size are allowed inside the Palace on live music gigs held in the Great Hall. Read our bag policy for more information.
• Please respect our neighbours when leaving the Venue.
• It is your responsibility to check that the Event has not been cancelled, rescheduled or made the subject of a Material Alternation. Information on such matters will be made available on behalf of the Organiser as soon as reasonably practicable on the event website and/or at the Venue. Customers are advised that the website cannot always be updated immediately and that circumstances giving rise to cancellation, postponement or Material Alterations can sometimes arise at late notice or immediately prior to an Event.
• The Organiser reserves the right to remove persons from the venue for any reason including, but not limited to, behaviour that is; likely to cause damage, annoyance, or harm to others, health and safety reasons, if the Event staff believe that You are under the influence of drugs or alcohol, if Your fail to produce proof of identity or age, if your actions are causing offense or harm to others or if Your refuse to comply with the Organiser’s security searches
• You undertake to comply with any and all instruction given to you by the Organiser and/or all Venue staff at the Event. In particular You are required to comply will all safety advice, site signage and ‘no smoking’ areas. In accordance with the Smoke-Free Regulations, certain areas of the Event are designated ‘no smoking’. Normal statutory rules and regulations apply and should be observed at the Venue. Failure to do so may result in ejection from the Venue.
• Access to each designated area within the Venue is subject to capacity and the Organiser accepts no liability and will not offer and Ticket refunds if You are unable to access an area due to that area being at maximum capacity. You may be required to queue so please arrive early to avoid disappointment.
• Official merchandise is usually only available inside the Venue. On occasion when official merchandise is sold outside this will be clearly signposted. The Organiser does not accept any responsibility for the sale of unofficial merchandise.
• You agree that the Organiser, its servants or agents, will not be liable for any loss, injury or damage to any person (including Yourself) or property however caused (including by the Organiser or its servants or agents): a) in any circumstances where there is no breach of a legal duty of care owed by the Organiser or any of its servants or agents; b) in circumstances where such loss or damage in nor a reasonably foreseeable result or any such breach (save for death or personal injury as a result of a breach of a legal duty or care owed by the Organiser, its servants or agents); and / or c) to the extent that any increase in any loss or damage results from the breach by You of any of these Terms and Conditions.
• In the event that you believe you have a legitimate complaint that may give rise to a claim against the Organiser, you are required to notify the Organiser in writing of such complaint within seven days of attending the event.
• Nothing in the Terms and Conditions and no action taken by You or the Organiser under the Terms and Conditions shall create, or be deemed to create, a partnership, joint venture, or establish a relationship of principal an agency or any other fiduciary relationship between You and the Organiser.
• The Terms and Conditions constitute the entire agreement between the parties in connection with the subject matter of the Terms and Conditions and supersede any previous Terms and Conditions, agreement or arrangements between You and the Organiser relating to the subject matter of these Terms and Conditions.
• Nothing in the Terms and Conditions shall purpose to exclude liability for fraud or fraudulent misrepresentation.
• Any items confiscated will not be available for collection on exit and will be destroyed.
• Drink tokens purchased at one event are not reusable at another event or in future years.
• Alcohol cannot be brought into the Venue. It is illegal to attempt to buy alcohol if you are under 18 and it is illegal to buy alcohol for another person who is under 18.
• When fancy dress is permitted to certain events (please check your ticket) Spectators wearing costumes which are deemed insensitive or offensive will not be admitted. Masks are only permitted to be worn once spectators are inside the venue. No imitation weapons or other potential missiles will be permitted. No football colours/shirts are permitted.
• For outdoor events please dress appropriately for the weather
• Folding bikes are not permitted inside the venue or bag drop. They can be locked up on the bike rack in the East Court car park at the owners own risk
• No Under 16s are permitted at live music events (ID required). 18+ may also apply. On all family events all under 16s need to be accompanied by an adult (21yrs and over). Please refer to the front of ticket for full age restrictions.
• Admission to an event is at all times subject to any terms, conditions or rules of the Promoter and the Venue operator. If you breach those terms, conditions or refuse to follow these rules then the Promoter or Venue operator may refuse admission or require you or other ticket holders to leave the venue/event  and you will not be entitled to a refund.
• You will have to adhere to the Promoter or Venue operators specific terms of entry. This could be, but not limited to wearing face coverings.

Tickets

• You need a valid ticket that must be produced to get in to see the event. To limit paper use your tickets can be scanned direct from your phone on arrival.
• Alexandra Palace Great Hall gigs are 100% digital. Your tickets are digital and are only retrievable via the DICE/SEE Tickets Wallet mobile app or another authorised ticket agent app. The ticket contains an animated image and can only be presented from within the app.
• Alexandra Palace is one of Europe’s largest standing arenas. No seats are available unless otherwise stated. There will be large crowds inside the venue.
• No bags larger than A4 in size are allowed inside the Palace on live music gigs held in the Great Hall. Read our bag policy
• Please prepare for Venue Management to ask to look into your bag or to undertake a body search (pat down) upon entry. Please review of our restricted items (listed under the Restricted Items tab) at the bottom of the page before your visit). Refusal to either or both searches will result in admission being refused.
• The Venue Management reserves the right to refuse admission and / or remove anyone from the premises.
• No Under 16s are permitted at live music events (ID required). 18+ may also apply. Please refer to front of ticket for full age restrictions.
• An adult accompanying a person under 16 years of age (ID required) must be over 21.
• Access to the accessible viewing platform is only permitted to ticket holders in possession of an appropriate ticket. For more information contact access@alexandrapalace.com
• Reselling this ticket for profit or commercial gain makes it void.
• Sometimes the Event Promoter needs to make an alteration to the advertised details for the performance at short notice. If this happens the Event Promoter is not obliged to refund your money or exchange tickets.
• Whilst we allocate specific seats on seated shows the Venue have the right to change these to other seats of equal value.
• If you cannot see the show properly or there are any other issues hindering your enjoyment then you should complain promptly to the Venue Management prior to or during the show, if possible.
• On occasions the event may be filmed or recorded. Buying a ticket affirms your consent to the filming and sound recording of yourself as a member of the audience. If you have any objection, please contact a member of the Venue Management prior to arrival.
• If your personal property is lost or damaged whilst at the venue, neither the Event Promoter or Alexandra Palace can be held responsible.
• The unauthorised use of a camera, video camera or any other sort of recording device is strictly forbidden.
• Ticket refunds are the responsibility and at the discretion of the Event Promoter, and not Alexandra Palace.
• All ticketing queries need to be referred to your Ticket Agent and not the Venue.
• The Cloakroom is subject to availability. Venue Management take no liability for any items left in the Cloakroom.
• No alcohol, food or soft drinks purchased off the premises are allowed into the venue. NB in some circumstances sealed bottles of water will be permitted (in this case it will be communicated to ticketholders in any pre-event information). Food and soft drinks purchased off the premises can be brought into the venue if you require them for medical purposes. If this is the case, the Venue team require proof of this requirement and we ask you to contact access@alexandrapalace.com prior to arrival.
• Strobes, haze or smoke effects, pyrotechnics, lasers and other special effects may be used as part the performance. Please contact Venue Management if you have any concerns.
• Alexandra Palace has a limited amount of public and disabled parking on site. A ticket does not guarantee a parking space.
• Venue Management operates a zero tolerance policy to drugs.
• Alexandra Palace operates a Challenge 25 policy at all bars. Please ensure you bring valid ID (passport, driving licence or proof of age card).
• Please respect our neighbours when leaving the Venue.
• All feedback regarding artist performance, running order, times and sight lines must be directed to the Promoter and not the Venue.
• The booking fee for this event includes a Restoration Levy to assist with essential works required to enhance our visitors experience at the Venue.
• If anything during your visit doesn’t seem right, out of place or gives cause for concern, please let the nearest steward know.
• Music concerts are likely to involve loud music. Continued exposure to loud music is linked with long term hearing damage. We recommend you take care of your hearing and use safe listening practices such as wearing earplugs. If you do not have your own, free disposable earplugs are available from the Venue Visitor Services Desk.
• It is an offence to bring pyrotechnics (smoke bombs, flares or other articles) into a music venue. Entry will be refused to those found in possession of such items and Police will be notified. The maximum penalty for this offence is three months imprisonment or a level 3 fine, or both.
• Crowd surfing, moshing, spinning, walls of death or similar are not encouraged by the Venue. While crowd movement is monitored during an event and Security will intervene where practicable and safe to do, customers should move out of any area or circumstance that they feel uncomfortable with.
• Alexandra Palace have additional Terms and Conditions and these also apply. Terms and Conditions are subject to change.
• If ejected from the event there is no re-entry, you will not be allowed back into the event.
• By entering the event you acknowledge and accept the presence of CCTV.
• Alexandra Palace has made a number of adjustments to improve accessibility to events. Given the nature of the historic listed buildings, it is not always possible to adjust for every requirement. If you have specific accessibility requirements, please contact access@alexandrapalace.combefore your visit so we can seek to maximise your experience at Alexandra Palace. Full details on access at the venue can be found here.
• Alexandra Palace’s ticketing is handled by See Tickets you can view their terms and conditions here and DICE you can view their Terms and Conditions here.

Refunds & Cancellations

• In the event of cancellation neither the venue or Organisers shall be liable for any ticket holder expenses or costs, including travel and accommodation.
• Tickets are sold subject to our right to alter or vary the published Event programme without notification which may result in changes to the performance line-up, playing times or any other aspect of the Event. We reserve all rights in this regard. Any published start times of a performance at the Event are estimates and subject to change. We shall not be liable for any change of a published start time or change to the artists scheduled to perform. A cancellation by an artist or performer will not entitle you to a refund.
• We reserve the right to make alterations to the time, date, duration and Venue of the Event or other details governed by any Ticket in the event of unforeseen or other circumstances, including (without limitation); Force Majeure, safety and security concerns or decisions from any Authorised Person or other competent authority. In the event of such alteration, [neither] we [nor the Official Ticketing Agents] will be liable to the Ticket Holder or any other person for any costs, expenses or other losses resulting from such alteration,
• As soon as possible after we become aware of postponement, rescheduling or cancellation of the Event, all available information will be posted on alexandrapalace.com but it is the responsibility of the Ticket Holder to ascertain whether the Event has been postponed, rescheduled or cancelled and any new dates, times, and venue announced.
• A Ticket will not be exchanged or refunded if: a) after the Event has started, it is stopped for any reason and is not completed the same day; b) on the date of the Event, the start time is delayed for any reason; c) the start time (but not the date) of the Event changes after the date the Ticket was purchased; or d) the Ticket is used for entry into the Venue. e) within seven days of the Event Date.
• We shall only be required to refund a Ticket Purchaser (on application by the Ticket Purchaser) with the Face Value of the relevant Ticket, in the following circumstances: a) if the Event is cancelled before the Event has started; b) if the Ticket is for an Event which is postponed before the Event has started and the Event is rescheduled to another date (whether at the Venue or at a different venue) subject to the Ticket Purchaser’s election under the point below; or c) if the Ticket Purchaser is otherwise entitled to a refund under applicable law.
• If the Event is postponed before the Event starts and the Event is rescheduled to another date (whether at the Venue or at a different venue), the Ticket Holder may elect to either: a) use the existing Ticket for the rescheduled Event if the Event is rescheduled for another date but at the Venue; or b) if the Event is rescheduled to a different venue and there are insufficient Tickets available, or the Ticket Holder is unable to attend any rescheduled Event (whether at the Venue or at a different venue), the Ticket Purchaser shall be entitled to apply for a refund if the Ticket is for an Event which is postponed before the Event has started and the Event is rescheduled to another date (whether at the Venue or at a different venue)
• We shall not be required to refund any fees or charges paid in addition to the Face Value of the Ticket (for example, any Handling Fee or postage or courier charges) except where required by applicable law. No interest or costs will be payable in respect of any monies refunded.
• Only the original Ticket Purchaser may apply for a refund. If we initiate a refund process under sub-paragraphs ‎a) if the Event is cancelled before the Event has started; b) if the Ticket is for an Event which is postponed before the Event has started and the Event is rescheduled to another date (whether at the Venue or at a different venue) subject to the Ticket Purchaser’s election or c) if the Ticket Purchaser is otherwise entitled to a refund under applicable law, the Ticket Purchaser will be advised of the process and the prescribed deadline for refund applications via alexandrapalace.com or direct communication within [10] working days of the cancellation or rescheduling of the Event. The Ticket Purchaser must follow the prescribed process and deadline and produce the original Ticket in order to be eligible for a refund. We shall not be required to issue a refund in relation to any Ticket which we reasonably believe has been the subject of a sale, transfer or disposal.
• Promotions, deals or discounted offers are provided at our discretion. All such offers are subject to availability and may be withdrawn by us at any time. Retrospective refunds are not permitted against any offer or promotion advertised after a booking is made
• Admission to an event is at all times subject to any terms, conditions or rules of the Promoter and the Venue operator. If you breach those terms, conditions or refuse to follow these rules then the Promoter or venue operator may refuse admission or require you or other ticket holders to leave the Venue/Event and you will not be entitled to a refund. You will have to adhere to the Promoter or venue operators specific terms of entry – This could be, but not limited to wearing face coverings, proof of vaccine or providing negative lateral flow tests.
• Any entitled refunds are only permitted if you have purchased your ticket via one of the Event’s official ticketing partners.

Refunds/Exchanges/Resales

• Tickets are non-refundable except when an event is cancelled.

Cancellations

• It is your responsibility to check that the Event has not been cancelled, rescheduled or made the subject of a Material Alteration. Information on such matters will be made available on behalf of the Organiser as soon as reasonably practicable on the website and/or at the Venue. Customers are advised that the website cannot always be updated immediately and that circumstances giving rise to cancellation, postponement or Material Alterations can sometimes arise at late notice or immediately prior to an Event.
• If a show/performance is rescheduled ticket holders will be offered an equivalent value ticket of their original purchase for the new dates. If you cannot make the new dates, ticket holders will be entitled to a refund/credit note for the face value of the tickets. Refunds requests must submitted up to 48 hrs before the rescheduled performance. We regret that refund requests submitted after this date cannot be honoured.
• In the event of a performance being cancelled we will offer all bookers the option of a full refund.

Exchanges

• If you are unable to attend a performance tickets may be exchanged for another performance of the same event (subject to availability) up to seven days prior to the performance subject to a fee. The option to exchange would only apply to events with 4+ performances and issued at our digression.
• Tickets are non-transferable to other events.
• If the performance you are changing to is of a higher value you will either have to pay the exchange fee or difference in price (whatever is the higher value).
• If the performance you are changing to is of a lower value you will lose the difference in price.
• Your original ticket(s) will be voided / must be returned to Box Office at Alexandra Palace seven days prior to the performance.
• Exchanges are not always possible and are subject to availability.

Resales

• If a performance is sold out we may be able to offer to resell your ticket(s) subject to a fee.
• If your tickets are successfully resold the face value of the ticket less fee(s) will be issued to a credit account. We do not offer cash/card refunds on resales.
• We cannot guarantee the successful resale of any returned ticket(s).
• Tickets purchased or reserved for our shows cannot be resold for profit or commercial gain. Tickets will be voided and the ticket holder may be refused entry to or removed from the theatre.
• Resale through third party sites is not permitted. Tickets bought from unauthorised sources will not be valid and admission to the event will not be permitted.
• Resales may not always be possible and issued at our discretion.

Fees

• We charge a levy on all our theatre tickets which goes towards the upkeep and restoration of the building.
• Booking fees may also be included in the cost of tickets which contribute towards the running of events and administration costs.
• Ticket prices advertised include these fees.

Ticket collection

• Tickets will be e-mailed at the time of booking. To limit paper use your tickets can be scanned direct from your phone on arrival. If you have not received these within two hours of booking please contact our visitor services on 020 8365 4343 or online at icerink.reception@alexandrapalace.com.
• If you lose your ticket or do not have means to download your e-ticket, paper tickets can be arranged for collection from the box office subject to a fee. You will be asked to provide the card with which you made the payment and valid photo ID.
• Reprints can only be issued on the evening of the performance from the Box Office.
• If you have bought your tickets through a ticketing agency e.g. See Tickets, Ticketmaster or any other, you will need to contact them regarding their reprint policy.

Making a purchase

• Please check the date and time of your booking(s) carefully as mistakes cannot always be rectified.
• Alexandra Palace reserves the right to alter or vary the advertised programme, including cast, running times, and other such matters without prior notice or without being obliged to refund monies or change tickets.
• Occasionally it may be necessary to change seat allocation. We reserve the right to move customers to seats of the same or greater value without prior notification or obligation to refund monies or exchange tickets.
• All tickets, merchandise and other items available to purchase through our website are subject to availability. We reserve the right to change or limit the number of tickets available for sale at any time.

Ticket offers

• Ticket prices may be subject to change at any time. Always check for the most up to date prices with our Visitor Services Team on 020 8365 4343 or online at alexandrapalace.com
• Occasionally we may offer tickets at prices other than those first advertised. It’s not possible to include tickets already purchased in any future offer.
• Offers, discounts and concessions cannot be used conjunction with each other unless otherwise stated. We reserve the right to introduce and withdraw ticket discounts and offers at any time.

Event suitability

• We do not admit children under the age of 14 years old (ID required) into our Theatre for seated performances unless it is a Children & Family event specified by the Venue. Refunds will not be given.
• Children under the age of 16 years old (ID required) are not permitted into standing performances. 18+ may also apply. Refunds will not be given.
• For Children & Family events, for reasons of Safeguarding all children aged 14 and under must be accompanied by a responsible adult (aged 21+) at all times.
• For Children & Family events children aged 12 months or under are FREE, providing they can share your seat.
• Some events have specific mandatory age guidance and/or content warnings.
• We may ask to see proof of your child’s age.

Attending an Event at the Theatre

The Theatre entrance is through the East Court

• Latecomers may be admitted at a suitable point in the performance at the discretion of the Visitor Services Duty Manager. However, some performances have a strict no latecomers policy. We are unable to refund ticket(s) if you miss the performance start time and cannot be admitted.
• The use of mobile phones is not permitted during performances.
• Photography, video and sound recording of performances is strictly forbidden. Anyone found to be recording a performance may be asked to leave.
• Strobes, lasers, smoke, haze, pyrotechnics and loud noises may be used as part the performance. Please contact Visitor Services if you have any concerns.
• Music concerts are likely to involve loud music. Continued exposure to loud music is linked with long term hearing damage. We recommend you take care of your hearing and use safe listening practices such as wearing earplugs. If you don’t have your own please speak to a member of the Visitor Services Team who will provide free disposable earplugs
• Occasionally the show or event may be filmed or recorded. Buying a ticket affirms your consent to the filming and sound recording of yourself as a member of the audience. If you have any objection, should this happen when you attend a show or event, please contact a member of the Visitor Service Management Team.
• No alcohol, food or soft drinks purchased off the premises are allowed into the venue.
• Hot food will not be allowed into the Theatre.
• Alexandra Palace operates a Challenge 25 policy at all bars. ID may also be requested on collecting prepurchase interval drinks. Refunds will not be given if you are unable to provide proof of age.
• For the safety of our Theatregoers routine searches and bag checks and body searches may be carried out. Failure to comply will result in non-entry. Refunds will not be given.
• For events at Alexandra Palace, we encourage you to attend without bags. Should you need to bring a bag, we encourage you to bring the smallest one possible for your needs.
• Venue Management has the right to remove persons from the venue for any reason including, but not limited to, behaviour that is; likely to cause damage, annoyance, or harm to others, health and safety reasons, if the Event staff believe that You are under the influence of drugs or alcohol, if Your fail to produce proof of identity or age, or if you refuse to comply with the Organiser’s security searches and venue policies.
• Only medication in its original packaging will be permitted into the venue.
• When fancy dress is permitted to certain events (please check your ticket / pre-show email) spectators wearing costumes which are deemed insensitive or offensive will not be admitted. Imitation weapons or other potential missiles will not be permitted. Football colours/shirts are also not permitted.
• Any items confiscated will not be available for collection on exit and will be destroyed.
• For your safety we ask that you undertake to comply with any and all instruction given to you by the Organiser and/ or all Venue staff at the Event.
• Alexandra Palace operates a zero-tolerance policy with regards to verbal or physical abuse directed at staff or our customers. This also includes abuse aimed at the staff and the organisation via digital means (social media, phone, email). Refunds will not be given to ticket holders who are refused entry or ejected on these grounds. We reserve the right to bar any customers who are deemed abusive from the venue.
• If anything during your visit doesn’t seem right, out of place or gives cause for concern, please let the nearest steward know.
• Please respect our neighbours when leaving the Venue
• If ejected from the event there is no re-entry, you will not be allowed back into the event.
• By entering the event you acknowledge and accept the presence of CCTV.

Liability

The Organiser, venue, its employees or agents, will not be liable for any loss, injury or damage to any person (including Yourself) or property however caused (including by the Organiser or its employees or agents): a) in any circumstances where there is no breach of a legal duty of care owed by the Organiser or any of its employees or agents; b) in circumstances where such loss or damage in nor a reasonably foreseeable result or any such breach (save for death or personal injury as a result of a breach of a legal duty or care owed by the Organiser, its employees or agents); and / or c) to the extent that any increase in any loss or damage results from the breach by You of any of these Terms and Conditions.

Complaints

In the event that you believe you have a legitimate complaint that may give rise to a claim against the Organiser, you are required to notify the Organiser in writing of such complaint within seven days of attending the event by contacting visitor.services@alexandrapalace.com. View the complaints policy.

Theatre Tours & Afternoon Tea

Refunds/Exchanges/Resales

• Theatre Tours / Tours with Afternoon Tea are non-refundable except if cancelled by the venue.
• We are unable to offer exchanges or resales for Theatre Tours / Tours with Afternoon Tea.

Cancellations

• It is your responsibility to check that the Theatre Tours / Tours with Afternoon Tea has not been cancelled, rescheduled or made the subject of a Material Alternation. Information on such matters will be made available on behalf of the Organiser as soon as reasonably practicable on the website and/or at the Venue. Customers are advised that the website cannot always be updated immediately and that circumstances giving rise to cancellation, postponement or Material Alterations can sometimes arise at late notice or immediately prior to an Event.
• If a Theatre Tours / Tours with Afternoon Tea is rescheduled ticket holders will be offered an equivalent value ticket of their original purchase for the new dates. If you cannot make the new dates, ticket holders will be entitled to a refund/credit note for the face value of the tickets. Refunds requests must submitted up to 48 hrs before the rescheduled performance. We regret that refund requests submitted after this date cannot be honoured.
• In the event of a Theatre Tours / Tours with Afternoon Tea being cancelled we will offer all bookers the option of a full refund.

Resales

• We are unable to offer exchanges or resales for Theatre Tours / Tours with Afternoon Tea.

Fees

• We charge a levy on all our tickets which goes towards the upkeep and restoration of the building.
• Booking fees may also be included in the cost of tickets which contribute towards the running of events and administration costs.
• Ticket prices advertised include these fees.

Ticket collection

• Tickets will be e-mailed at the time of booking. To limit paper use your tickets can be scanned direct from your phone on arrival. If you have not received these within two hours of booking please contact our visitor services on 020 8365 4343 or online at visitor.services@alexandrapalace.com.
• If you lose your ticket or do not have means to download your e-ticket, paper tickets can be arranged for collection from the box office subject to a fee. You will be asked to provide the card with which you made the payment and valid photo ID.
• Reprints can only be issued on the evening of the performance from the Box Office.
• If you have bought your tickets through a ticketing agency e.g. See Tickets, Ticketmaster or any other, you will need to contact them regarding their reprint policy.

Making a purchase

• Please check the date and time of your booking(s) carefully as mistakes cannot always be rectified.
• Alexandra Palace reserves the right to alter or vary the advertised programme, including cast, running times, and other such matters without prior notice or without being obliged to refund monies or change tickets.
• All tickets, merchandise and other items available to purchase through our website are subject to availability. We reserve the right to change or limit the number of tickets available for sale at any time.

Ticket offers

• Ticket prices may be subject to change at any time. Always check for the most up to date prices with our Visitor Services Team on 020 8365 4343 or online at alexandrapalace.com
• Occasionally we may offer tickets at prices other than those first advertised. It’s not possible to include tickets already purchased in any future offer.
• Offers, discounts and concessions cannot be used conjunction with each other unless otherwise stated. We reserve the right to introduce and withdraw ticket discounts and offers at any time.

Event suitability

• Theatre Tours / Tours with Afternoon Tea are recommended for 14yrs+. All children must be accompanied by a responsible adult (over the age of 21) at all times.

General

• Arrive 15 minutes before the advertised Theatre Tours / Tours with Afternoon Tea start time.
• Latecomers cannot be guaranteed entry to the Theatre Tours / Tours with Afternoon Tea. Refunds will not be given.

• It is the bookers responsibility to inform us of any allergies/intolerances at the time of booking.
• You may only consume food or drink purchased within the premises.
• Alexandra Palace will not be held accountable for any medical emergency due to failure to inform the venue of any allergies/intolerances or by food or drink that has been purchased outside the venue.
• The booker must inform us at the time of booking of any disabilities/special requirements so we can accommodate these. Please visit this page for more details on allergens.
• Alexandra Place accept no responsibility for the loss, theft or damage to any personal items brought onto the Theatre.
• For the safety of our customers routine searches, bag checks and body searches may be carried out. Failure to comply will result in non-entry. Refunds will not be given.
• Venue management reserves the right to remove persons from the venue for any reason including, but not limited to, behaviour that is; likely to cause damage, annoyance, or harm to others, health and safety reasons, if the Venue staff believe that You are under the influence of drugs or alcohol, if You fail to produce proof of identity or age, or if Your refuse to comply with the venues security searches. Any items confiscated will not be available for collection on exit and will be destroyed.

Refunds/Exchanges/Resales

• Tickets are non-refundable except when an event is cancelled.
• Courses are non-refundable or transferable. Unfortunately we cannot compensate for any lessons missed unless it is the fault of the Ice Rink.

Cancellations

• If Session/Event/Lesson numbers are not sufficient Alexandra Palace reserve the right to cancel, skating levels may be amalgamated at any time.
• It is your responsibility to check that the Session/Event/Lesson has not been cancelled, rescheduled or made the subject of a Material Alternation. Information on such matters will be made available on behalf of the Organiser as soon as reasonably practicable on the website and/or at the Venue. Customers are advised that the website cannot always be updated immediately and that circumstances giving rise to cancellation, postponement or Material Alterations can sometimes arise at late notice or immediately prior to an Session/Event/Lesson.
• If a Session/Event/Lesson is rescheduled ticket holders will be offered an equivalent value ticket of their original purchase for the new dates/times. If you cannot make the new dates/times, ticket holders will be entitled to a refund/credit note for the face value of the tickets. Refunds requests must submitted up to 48 hours before the rescheduled performance. We regret that refund requests submitted after this date cannot be honoured.
• In the event of a Session/Event/Lesson being cancelled we will offer all bookers the option of a full refund.

Exchanges

• If you are unable to attend a Session/Event/Lesson tickets may be exchanged for another performance of the same Session/Event/Lesson (subject to availability) up to 7 days prior to the Session/Event/Lesson subject to a fee. The option to exchange would only apply to a Session/Event/Lesson with multiple dates/timeslots and issued at our digression.
• Tickets are non-transferable to other Sessions/Events/Lessons.
• If the performance you are changing to is of a higher value you will either have to pay the exchange fee or difference in price (whatever is the higher value).
• If the Session/Event/Lesson you are changing to is of a lower value you will lose the difference in price.
• Your original ticket(s) will be voided / must be returned to Ice Rink Reception at Alexandra Palace seven days prior to the performance.
• Exchanges are not always possible and are subject to availability.

Resales

• If a performance is sold out we may be able to offer to resell your ticket(s) subject to a fee.
• If your tickets are successfully resold the face value of the ticket less fee(s) will be issued to a credit account. We do not offer cash/card refunds on resales.
• We cannot guarantee the successful resale of any returned ticket(s).
• Tickets purchased or reserved for our Sessions/Events/Lessons cannot be resold for profit or commercial gain. Tickets will be voided and the ticket holders may be refused entry to or removed from the Ice Rink / Building.
• Resale through third party sites is not permitted. Tickets bought from unauthorised sources will not be valid and admission to the Session/Event/Lesson will not be permitted.
• Resales may not always be possible and issued at our discretion.

Fees

• Booking fees may also be included in the cost of Ice Rink tickets which contribute towards the running of the Ice Rink and administration costs.
• Ticket prices advertised include these fees.
• Fees may vary and Alexandra Place reserve the right to change these at any time without prior notice or without being obliged to refund monies.

Ticket collection

• Tickets will be e-mailed at the time of booking. To limit paper use your tickets can be scanned direct from your phone on arrival. If you have not received these within 1 hour of booking please contact our visitor services on 020 8365 2121 or online at icerink.reception@Alexandrapalace.com
• If you lose your ticket or do not have means to download your e-ticket, paper tickets can be arranged for collection from the box office subject to a fee. You will be asked to provide the card which you made the payment with and valid photo ID.
• Reprints can only be issued on the day of the Session/Event/Lesson from the Ice Rink Reception.
• If you have bought your tickets through a Ticketing agency e.g. See Tickets, DICE or any other, you will need to contact them regarding their reprint policy.

Making a purchase

• Please check the date and time of your booking(s) carefully as mistakes cannot always be rectified.
• Alexandra Palace reserves the right to alter or vary the advertised programme, including Session/Event/Lesson running times, and such other matters without prior notice or without being obliged to refund monies or change tickets.
• All tickets, merchandise and other items available to purchase through our website are subject to availability. We reserve the right to change or limit the number of tickets available for sale at any time.

Ticket offers

• Ticket prices may be subject to change at any time. Always check for the most up to date prices with our Visitor Services Team on 020 8365 2121 or online at alexandrapalace.com
• Occasionally we may offer tickets at prices other than those first advertised. It’s not possible to include tickets already purchased in any future offer.
• Offers, discounts and concessions cannot be used in conjunction with each other unless otherwise stated. We reserve the right to introduce and withdraw ticket discounts and offers at any time.

Public Skating

• Alexandra Palace reserves the right to change session times, duration and prices.
• Skate aids coaching sessions are available for customers and it is advised that these are utilised for those who are nervous or inexperienced and/or customers that who not skated for a prolonged period of time.
• Children that are nervous, inexperienced or those that have not skated for a prolonged period and those under the age of 12 should be accompanied by an adult on the ice. No children should be in the ice rink without an accompanying parent or guardian aged 18 or over. Refunds will not be given if you are unable to provide proof of age.
• The Ice Rink reserves the right to alter the size and space allocated to public sessions without prior notice. On these occasions sections of the ice will be utilised for other activities the capacity will be factored back allow adequate space for those attending. This will result in the entire surface not being available.
• Customers are required to follow the skating guidance and reasonable instruction given by staff to ensure the safety and enjoyment of the users. Should these instructions not be followed the Ice Rink reserves the right to request any customer to vacate the session early without a refund or exchange. Should this request not be followed the rink will take necessary measures including escalating the issue to ensure compliance.
• Customers must produce on request a valid ticket for the Session/Event/Lesson specified on the ticket unless otherwise stated. This must be re-shown on your return. Failure to do so may result you being denied access back onto the Ice Rink. Refunds will not be given.
• Customers may be asked to temporarily leave the ice so that an ice cut can be undertaken in order to ensure that ice is maintained to the highest standard. This process will normally take no more than 15 minutes. Extra time may not be added onto your session but we will endeavour to make back the lost time if possible.

Token Issuance and Use

As part of our commitment to sustainability, we are implementing a new eco-friendly token system for skate hire. Please read the following terms and conditions carefully, as they outline the rules and requirements for both skaters and spectators under this new system.

• Skaters who require skate hire will be issued a unique token corresponding to their session time upon purchasing a ticket.
• The token must be presented at the Skate Hire counter along with your shoes to receive your skates.
• Tokens are single-use and valid only for the specific session for which they were issued.
• It is the skater’s responsibility to keep their token safe upon entry.

Lost Tokens

• If a token is lost, the skater must purchase a new ticket to receive a replacement token, regardless of any prior ticket purchase.
• Lost tokens will not be refunded or replaced without the purchase of a new ticket.

Wristbands for Spectators and Skaters with Own Equipment

• Spectators will continue to use wristbands as per usual, which will be issued upon entry.
• Skaters who bring their own skates do not require a token but must obtain a wristband to enter the rink.
• Wristbands must be worn visibly at all times during the session.

Skate Aids

• Skate aids will require a separate wristband, which must be obtained with a valid purchase.
• Skate aids are available on a first-come, first-served basis and are subject to availability.
• The wristband for skate aids must be worn visibly throughout the session.

Rink Entry and Re-Entry

• Entry to the rink is granted upon the presentation of a valid ticket and, if applicable, a token or wristband.
• Once you have returned your skates and collected your shoes, re-entry into the rink area is not permitted.
• Ensure you are fully prepared for the end of the session before collecting your shoes, as re-admission will not be allowed.

General Conditions

• Tokens and wristbands are non-transferable and may not be shared.
• Alexandra Palace is not responsible for any inconvenience caused by lost tokens or wristbands, or failure to adhere to these terms and conditions.
• All sales are final; no refunds or exchanges will be provided once a ticket has been purchased.

Skating Lessons

• Each lesson lasts 30 minutes and permits access onto the public session.
• We take between 10-15 skaters to one coach depending on governance guidelines. If classes exceed this which is not often, we add an assistant to compensate.
• Some teaching at Beginner level may take place off ice in skates to prepare skaters before going onto the ice rink.
• Please arrive 15 minutes before your lesson starts as it is essential to be on time for your lesson. 5 minutes before your class starts please wait off the ice at the designated entry point.
  • Sections of the Ice may be cornered off to accommodate other activities (e.g. public skating, private hires, other lessons etc). This will not affect or have an impact on your lesson
• Entry onto the ice from may vary. Please check the Ice Rink home page or call the Visitor Services Team on 020 8365 2121 for the most up-to-date information.
• Parents/guardians may watch from the stands for free. Any accompanying parents/guardians are able to wait in the seating stands. Please do not stand at the barrier during the lesson. If you have any questions or queries during the lesson please do speak with our reception team.
• Please bring your termly course membership card with you to every lesson to show that you are on a course. Please keep this safe as we cannot replace it if you lose it. If you do misplace it you will need to report early to reception so we can check you off the register, which does take longer.
• You will be issued a record book of achievement booklet to record progress. You will need to bring your record book of achievement booklet with you to your last two lessons as you will have an assessment and test. Please then present the book of achievement to the rink reception to collect an achievement certificate when passing a level.
• You will be able to book for next term once you have had your test at the end of the current course. You will need to know your current level when you book. Due to a high volume of course users we strongly recommend booking your next course as soon as possible, on the day bookings cannot be guaranteed.
• Photography or filming is not permitted during lessons.
• Where lessons are booked directly through a coach(es) this is a private agreement between customers and the coach and Alexandra Palace cannot accept liability for any issues that may arise during the payment process or cancellations of these sessions.
• Parking whilst on learn to skate courses is free.  To redeem, please present your course card at the reception desk. It is the responsibility of the user to use the parking tablets at the reception desk and to ensure information is inputted correctly.

Patch Membership and Sessions

• Patch Memberships and Sessions are non-refundable.
• Alexandra Palace reserve the right to cancel or change the timetable without prior notice or without being obliged to refund monies.
• Before booking check the coaches availability as it is not always possible to exchange and refunds will not be given.
• To join a Patch session you must be authorised to do so by a skating coach here and be on the correct session for your level of skating. It is the responsibility of the booker to ensure that they have been booked onto the correct session for the skaters level (see timetable) as it may not be possible to exchange and refunds will not be given.
• By purchasing a Patch Membership / Ticket you are agreeing to adhere to the Ice Rink’s Code of Conduct. Failure to follow the code of conduct will result in skaters being asked to leave the Ice / Membership being cancelled / Ban from future Patch sessions. Refunds will not be given.

Skates & clothing

• We reserve the right to refuse entry should you be wearing inappropriate clothing. Refunds will not be given.

Ice Hockey Matches

Huskies Season Tickets

Refunds/Exchanges/Resales

Season Tickets are non-refundable, exchangeable or transferrable.

Cancellations

There will be no refunds will be given for matches not attended.

Ticket collection

• Your Season Ticket plus match day tickets will be e-mailed at the time of booking. To limit paper use your tickets can be scanned direct from your phone on arrival. If you have not received these within 2 hours of booking please contact our Ice Rink Reception on 020 8365 4386 or online at Reception@alexandrapalace.com.
• If you lose your ticket or do not have means to download your e-ticket, paper tickets can be arranged for collection from the Visitor Services desk subject to a fee. You will be asked to provide the card which you made the payment with and valid photo ID.
• Reprints can only be issued on the day of the match from the Ice Rink Reception.

Making a purchase

• Log in / create an online account
• Add your 2023/24 Huskies Season Ticket to your basket
• All Huskies home league matches will populate into your basket discounted to £0.
• Proceed to checkout
• You will receive a booking confirmation and all your game tickets will be emailed to you.
• *Please note that each Season Ticketholder will need an individual account with a unique email address.
• Season Tickets will be available to purchase until a set date. There will be no discount / reimbursement for missed matches.
• Alexandra Palace reserves the right to alter or vary the advertised programme, without prior notice or without being obliged to refund monies or change tickets.
• All tickets, merchandise and other items available to purchase through our website are subject to availability. We reserve the right to change or limit the number of tickets available for sale at any time.

Huskies Match Tickets

Refunds/Exchanges/Resales

Tickets are non-refundable except when an event is cancelled.

Cancellations

• It is your responsibility to check that the Match has not been cancelled, rescheduled or made the subject of a Material Alternation. Information on such matters will be made available on behalf of the Organiser as soon as reasonably practicable on the website and/or at the Venue. Customers are advised that the website cannot always be updated immediately and that circumstances giving rise to cancellation, postponement or Material Alterations can sometimes arise at late notice or immediately prior to an Event.
• If a Match is rescheduled ticket holders will be offered an equivalent value ticket of their original purchase for the new dates. If you cannot make the new dates, ticket holders will be entitled to a refund/credit note for the face value of the tickets. Refunds requests must submitted up to 48 hrs before the rescheduled performance. We regret that refund requests submitted after this date cannot be honoured.
• In the event of a Match being cancelled without being able to offer an alternate date we will offer bookers the option of a full refund.

Exchanges

• Tickets are non-exchangeable or transferable.

Resales

• If a Match is sold out we may be able to offer to resell your ticket(s) subject to a fee.
• If your tickets are successfully resold the face value of the ticket less fee(s) will be issued to a credit account. We do not offer cash/card refunds on resales.
• We cannot guarantee the successful resale of any returned ticket(s).
• Tickets purchased or reserved for our shows cannot be resold for profit or commercial gain. Tickets will be voided and the ticket holder may be refused entry to or removed from the Ice Rink.
• Resale through third party sites is not permitted. Tickets bought from unauthorised sources will not be valid and admission to the event will not be permitted.
• Resales may not always be possible and issued at our discretion.

Fees

• Booking fees (50p) may also be included in the cost of tickets which contribute towards the running of events and administration costs.
• Ticket prices advertised include these fees.

Ticket collection

• Tickets will be e-mailed at the time of booking. To limit paper use your tickets can be scanned direct from your phone on arrival. If you have not received these within two hours of booking please contact our Ice Rink Reception on 020 8365 4386 or online at icerink.reception@alexandrapalace.com.
• If you lose your ticket or do not have means to download your e-ticket, paper tickets can be arranged for collection from the box office subject to a fee. You will be asked to provide the card which you made the payment with and valid photo ID.
• Reprints can only be issued on the evening of the performance from the Ice Rink Reception.
• If you have bought your tickets through an agency e.g. See Tickets, Ticketmaster or any other, you will need to contact them regarding their reprint policy.

Making a purchase

• Please check the date and time of your booking(s) carefully as mistakes cannot always be rectified.
• Alexandra Palace reserves the right to alter or vary the advertised programme, without prior notice or without being obliged to refund monies or change tickets.
• All tickets, merchandise and other items available to purchase through our website are subject to availability. We reserve the right to change or limit the number of tickets available for sale at any time.

Ticket offers

• Ticket prices may be subject to change at any time. Always check for the most up to date prices with our Ice Rink Reception on 020 8365 4386 or online at icerink.reception@alexandrapalace.com.
• Occasionally we may offer tickets at prices other than those first advertised. It’s not possible to include tickets already purchased in any future offer.
• Offers, discounts and concessions cannot be used conjunction with each other unless otherwise stated. As part of our audience development programme we reserve the right to introduce and withdraw ticket discounts and offers at any time.

Event suitability

• Children 12 months or under are FREE, providing they can share your seat.
• For reasons of Safeguarding all children aged under 16 must be accompanied by a responsible adult (aged 21+) at all times.
• We may ask to see proof of your child’s age.

General

• Alexandra Palace reserves the right to refuse admission to an activity to any customer who, in the opinion of an authorised employee, is under the minimum age required for that activity and who cannot prove that they are at least the minimum age required. A photocopy of a birth certificate (together with a form of photographic identification connecting the name on the birth certificate to the guest), passport or driving licence is an acceptable form of identification. No refunds will be given.
• Alexandra Place accept no responsibility for the loss, theft or damage to any personal items brought onto the Ice Rink.
• Adults must be accompanied by a child when attending an activity clearly intended for child participation only.
• Anyone wishing to gain entrance to the Ice Rink whether to participate, spectate, use the facilities or watch an ice hockey match or show must be in possession of a valid ticket. Anyone without a ticket may be refused entry and asked to leave the venue. Spectator tickets for Public Skating sessions are available subject to availability.
• For the safety of our customers routine searches, bag checks and body searches may be carried out. Failure to comply will result in non-entry. Refunds will not be given.
• You may only consume food or drink purchased within the premises. No food or drink is permitted on the ice. Food and soft drinks purchased off the premises can be brought into the venue if you require them for medical purposes. If this is the case, the Venue team require proof of this requirement and we ask you to contact access@alexandrapalace.com prior to arrival.

• Venue Manager reserves the right to remove persons from the venue for any reason including, but not limited to, behaviour that is; likely to cause damage, annoyance, or harm to others, health and safety reasons, if the Event staff believe that You are under the influence of drugs or alcohol, if Your fail to produce proof of identity or age, if your actions are causing offense or harm to others or if Your refuse to comply with the Organiser’s security searches. Any items confiscated will not be available for collection on exit and will be destroyed.

• The Organiser reserves the right to remove persons from the venue for any reason including, but not limited to, behaviour that is; likely to cause damage, annoyance, or harm to others, health and safety reasons, if the Event staff believe that You are under the influence of drugs or alcohol, if you fail to produce proof of identity or age, if your actions are causing offense or harm to others or if Your refuse to comply with the Organiser’s security searches

Liability

The Organiser, venue, its employees or agents, will not be liable for any loss, injury or damage to any person (including Yourself) or property however caused (including by the Organiser or its employees or agents): a) in any circumstances where there is no breach of a legal duty of care owed by the Organiser or any of its employees or agents; b) in circumstances where such loss or damage in nor a reasonably foreseeable result or any such breach (save for death or personal injury as a result of a breach of a legal duty or care owed by the Organiser, its employees or agents); and / or c) to the extent that any increase in any loss or damage results from the breach by You of any of these Terms and Conditions.

Complaints

In the event that you believe you have a legitimate complaint that may give rise to a claim against the Organiser, you are required to notify the Organiser in writing of such complaint within seven days of attending the Session/Event/Lesson by contacting visitor.services@alexandrapalace.com.

Refunds/Exchanges/Resales

• Tickets are non-refundable except when a session is cancelled.

Cancellations

• Alexandra Palace reserve the right to cancel, Pitch & Putt sessions at any time.
• Sessions will go ahead if it is raining, refunds will not be given unless the cancelled by Pitch & Putt Management.
• It is your responsibility to check that the Session has not been cancelled, rescheduled or made the subject of a Material Alternation. Information on such matters will be made available on behalf of the Organiser as soon as reasonably practicable on the website and/or at the Venue. Customers are advised that the website cannot always be updated immediately and that circumstances giving rise to cancellation, postponement or Material Alterations can sometimes arise at late notice or immediately prior to a Session.
• If a Session is rescheduled ticket holders will be offered an equivalent value ticket of their original purchase for the new dates/times. If you cannot make the new dates/times, ticket holders will be entitled to a refund/credit note for the face value of the tickets. Refunds requests must submitted up to 48 hrs before the rescheduled performance. We regret that refund requests submitted after this date cannot be honoured.
• In the event of a Session cancelled we will offer all bookers the option of a full refund.

Exchanges

• If you are unable to attend a Session/Event/Lesson tickets may be exchanged for another Pitch & Putt Session (subject to availability) up to 7 days prior to the Session/Event/Lesson subject to a fee. The option to exchange is issued at our digression.
• Tickets are non-transferable to other Events/Lessons/Actives at Alexandra Park and Palace.
• If the session you are changing to is of a higher value you will either have to pay the exchange fee or difference in price (whatever is the higher value).
• If the Session you are changing to is of a lower value you will lose the difference in price.
• Once you exchange your original ticket(s) will be voided thus becoming invalid.
• Exchanges are not always possible and are subject to availability.

Resales

• We do not offer resales for Pitch & Putt.

Fees

• Booking fees may also be included in the cost of Pitch & Putt tickets which contribute towards the running of Pitch & Putt and administration costs.
• Ticket prices advertised include these fees.
• Fees may vary and Alexandra Place reserve the right to change these at any time without prior notice or without being obliged to refund monies.

Ticket collection

• Tickets will be e-mailed at the time of booking. To limit paper use your tickets can be scanned direct from your phone on arrival. If you have not received these within 1hr of booking please contact the Ice Rink Reception on 020 8365 4386 or online at alexandrapalace.com
• If you lose your ticket or do not have means to download your e-ticket, paper tickets can be arranged for collection from the Golf Hut subject to a fee. You will be asked to provide the card which you made the payment with and valid photo ID.
• Reprints can only be issued on the day of the Session from the Golf Hut.

Making a purchase

• Please check the date and time of your booking(s) carefully as mistakes cannot always be rectified.
• Alexandra Palace reserves the right to alter or vary the advertised programme, including Session running times, and such other matters without prior notice or without being obliged to refund monies or change tickets.
• All tickets, merchandise and other items available to purchase through our website are subject to availability. We reserve the right to change or limit the number of tickets available for sale at any time.

Ticket offers

• Ticket prices may be subject to change at any time. Always check for the most up to date prices with our Visitor Services Team on 020 8365 4343 or online at alexandrapalace.com
• Occasionally we may offer tickets at prices other than those first advertised. It’s not possible to include tickets already purchased in any future offer.
• Offers, discounts and concessions cannot be used conjunction with each other unless otherwise stated. As part of our audience development programme we reserve the right to introduce and withdraw ticket discounts and offers at any time.

Damaged Equipment

• You will be charged for any loss or damage to equipment.

Event suitability

• Not suitable for children under 7 years.
• All children aged 14 and under must be accompanied by a responsible adult (aged 21+) at all times.
• We may ask to see proof of your child’s age.
• No Dogs/pets are allow on the golf course.
• Service animals are permitted but you be asked to provide proof.
• If ejected from the course there is no re-entry, you will not be allowed back onto the course.

Covid

• By attending an event you are agreeing to following the Covid venue measures in place at the time of your visit. For further information please review FAQs on your event page of the website.
• If you are unable to attend due to you or a member of your party having Covid and you require a refund you will be asked to provide proof of a Covid positive test.

Liability

The Organiser, venue, its employees or agents, will not be liable for any loss, injury or damage to any person (including Yourself) or property however caused (including by the Organiser or its employees or agents): a) in any circumstances where there is no breach of a legal duty of care owed by the Organiser or any of its employees or agents; b) in circumstances where such loss or damage in nor a reasonably foreseeable result or any such breach (save for death or personal injury as a result of a breach of a legal duty or care owed by the Organiser, its employees or agents); and / or c) to the extent that any increase in any loss or damage results from the breach by You of any of these Terms and Conditions.

Complaints

In the event that you believe you have a legitimate complaint that may give rise to a claim against the Organiser, you are required to notify the Organiser in writing of such complaint within 7 days of attending the Session/Event/Lesson by contacting visitor.services@alexandrapalace.com.

Items prohibited at events at Alexandra Palace include:

• Glass bottles/containers /receptacles (excluding medication) contained in glass bottles
• Alcohol of any sort
• Demonstration items, such as placards or spray paint
• Large bags
• Plastic water bottles – or water bottle tops
• Picnics
• Professional photography and or video equipment
• Walkie-talkies, phone jammers and radio scanners
• Laser pointers, laser equipment and/or strobe lights
• Bicycles, skateboards, scooters, roller skates, trikes etc
• Pets or animals (excluding service animals)
• All knives or bladed items/any item deemed to be an offensive weapon, chains, ceramic weapons
• Personal protective devices, such as CS or pepper sprays
• Firearms
• Fireworks
• Illegal/non-prescriptive drugs, including those which may look like illegal/non-prescriptive drugs
• Spray Gas containers/canisters/Nitrous Oxide
• BBQ including temporary BBQ’s (BBQs are also not permitted in the Park at any time)
• Chairs, tents and gazebos
• Drones

If you have any queries, please contact our team at visitor.services@alexandrapalace.com

If you need to bring any item that might be considered prohibited due to medical reasons, we encourage you to contact us ahead of your visit.