To celebrate 150 years of Ally Pally, we are creating a giant mural at the Palace made entirely of your pictures and memories. SEND US YOUR SELFIES!
By accepting your order you are agreeing to Alexandra Palace’s T&Cs outlined below.
All of these terms and conditions are governed by English Law.
By placing your order you affirm that all details you provide to Alexandra Palace for the purpose of booking, ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the ticket or service. If there are any changes to the details supplied by you it is your responsibility to inform us.
Tickets
Refunds & Cancellations
Refunds/Exchanges/Resales
Cancellations
Exchanges
Resales
Fees
Ticket collection
Making a purchase
Ticket offers
Event suitability
Attending an Event at the Theatre
The Theatre entrance is through the East Court
Liability
The Organiser, venue, its employees or agents, will not be liable for any loss, injury or damage to any person (including Yourself) or property however caused (including by the Organiser or its employees or agents): a) in any circumstances where there is no breach of a legal duty of care owed by the Organiser or any of its employees or agents; b) in circumstances where such loss or damage in nor a reasonably foreseeable result or any such breach (save for death or personal injury as a result of a breach of a legal duty or care owed by the Organiser, its employees or agents); and / or c) to the extent that any increase in any loss or damage results from the breach by You of any of these Terms and Conditions.
Complaints
In the event that you believe you have a legitimate complaint that may give rise to a claim against the Organiser, you are required to notify the Organiser in writing of such complaint within seven days of attending the event by contacting visitor.services@alexandrapalace.com. To view the complaints policy please click here.
Theatre Tours & Afternoon Tea
General
Public Skating
Skating Lessons
Patch Membership and Sessions
Skates & clothing
Birthday Parties
Offers
If you are visiting the ice rink, please also read our general ice rink T&Cs above.
Ice Hockey Matches
Huskies Season Tickets
Season Tickets are non-refundable, exchangeable or transferrable.
There will be no refunds will be given for matches not attended.
Huskies Match Tickets
Tickets are non-refundable except when an event is cancelled.
In the event that you believe you have a legitimate complaint that may give rise to a claim against the Organiser, you are required to notify the Organiser in writing of such complaint within seven days of attending the Session/Event/Lesson by contacting visitor.services@alexandrapalace.com.
Damaged Equipment
Covid
In the event that you believe you have a legitimate complaint that may give rise to a claim against the Organiser, you are required to notify the Organiser in writing of such complaint within 7 days of attending the Session/Event/Lesson by contacting visitor.services@alexandrapalace.com.
Items include:
Only medication in its original packaging will be permitted into the venue.
Any items confiscated will not be available for collection on exit and will be destroyed.