There are numerous routes to Alexandra Palace. Further information can be found in our visitor information area of the website.

The entrance for events being held in our Great Hall and/or West Hall is via the Palm Court entrance on the west side of the Palace, next door to the Phoenix Bar & Kitchen (pop in for a drink if you’re waiting!).

If your event has an alternative entrance we will let you know.

We do! Check it out here.

Yes there is. Our pub, the Phoenix Bar & Kitchen, is open seven days a week. For events in our Great Hall and West Hall we typically provide a range of refreshments and food for ticket holders. For gig nights in the Great Hall this includes opening our Festival Village, complete with bars and street food vendors. Check ahead of your event for more details.

E-tickets: We would prefer that you show us your e-ticket onto your phone, rather than printing them, in order to allow for contactless ticket scanning. We always advise downloading your e-ticket onto your phone before arriving onsite.

Digital tickets: Some events will use digital tickets only. For these you are required to download the App of your ticketing provider (do so before you arrive) and show you ticket in the App on arrival. Specific instructions will be emailed to you prior to your event taking place.

For events at Alexandra Palace, we encourage you to attend without bags. Should you need to bring a bag, we encourage you to bring the smallest one possible for your needs.

For live music events in the Great Hall at Alexandra Palace visitors are only permitted to bring in one small bag with them, which must not be bigger than A4 in size.

Visit our safe and secure page for further details or contact our visitor team via visitor.services@alexandrapalace.com

For the majority of our events inside the venue we will operate a cloakroom. Our team can direct you to the cloakroom once you are inside the venue.

Please note that in line with standards across the industry, visitors to live music performances in the Great Hall at Alexandra Palace are only permitted to bring in one small bag with them, which must not be bigger than A4 in size.

For all other events you can check if there are any bag restrictions by contacting our team via visitor.services@alexandrapalace.com

We do, our Visitor Services team can direct you to the nearest facilities.

Each event is different, so please check the individual event pages for details of any age restrictions.

Yes we do.

A car parking charge system is in operation in all our car parks. The charges support our charity’s work to maintain and improve the Park and Palace, for the benefit of all. The first 30 minutes of parking is free. Blue Badge holders park for free.

Full information can be found on the car parking page including tariffs, how to pay and FAQs.

The East Court car park is open seven days a week from 05.30-00.30hrs. Last entry is 20.00 each day, excluding event days when hours will vary.

The Grove car park is open seven days a week from 06.00-19.00hrs each day, excluding event days when hours will vary.

The Paddocks car park is open for specific events only. Please see onsite signage for more information.

A car parking charge system is in operation in all our car parks. The charges support our charity’s work to care for the Park and Palace, for the benefit of all, forever. Full information is here 

Blue badge parking is free and available in our East Court car park, these are on a first come first-served basis. If you have any queries contact us at visitor.services@alexandrapalace.com

To apply for a personal assistant/carer ticket please email access@alexandrapalace.com.

Visit the accessibility area of the website for further information including visual guides.

There is lots of room in Palace’s Great Hall. We encourage visitors to explore the far side of the Hall (right hand side, if you’re looking at the stage), as there is typically more space here. There is also more space at the back of the Hall should you need it. If you have any queries on the night, please speak to a member of our Security or Visitor Services teams.

Phone power banks to rent can be found in our Festival Village and onsite pub, the Phoenix.

For our indoor concerts, we operate a shuttle bus that calls at Wood Green and Alexandra Palace Station. It costs £2 to ride to the venue, then it is free for the return trip.

Prohibited items can be seen here

For any queries, contact our team at visitor.services@alexandrapalace.com 

The Theatre entrance is via the Palace’s East Court, on the east side of the building.

Yes we do. We recommend visitors to the Theatre use our East Court car park which is open seven days a week from 05.30-00.30hrs. Last entry is 20.00 each day, excluding event days when hours will vary.

A car parking charge system is in operation in all our car parks. The charges support our charity’s work to maintain and improve the Park and Palace, for the benefit of all. The first 30 minutes of parking is free. Blue Badge holders park for free.

Full information can be found on the car parking page including tariffs, how to pay and FAQs.

No. We would prefer that you show us your e-ticket onto your phone in order to allow for contactless ticket scanning.

Latecomers will be allowed during suitable breaks for most performances.

Email our team at visitor.services@alexandrapalace.com should you have any queries.

No, the Theatre is a cashless. Bank cards/ApplePay/GooglePay are all accepted.

Yes we have toilets and baby changing facilities available. 

We will be offering a cashless service of drinks and bar snacks at our Theatre Bar and East Court Bar.

Hot food is not allowed inside the Theatre.

You are able to pre-order interval drinks both at the time of purchasing your ticket and pre-show.

For events at Alexandra Palace, we encourage you to attend without bags. Should you need to bring a bag, we encourage you to bring the smallest one possible for your needs.

Bags will be searched on entry to the Palace.

Unfortunately not. We ask that visitors avoid bringing large bags with them.

If something doesn’t feel right that’s because it normally isn’t. Please contact a member of our security team with any concerns you may have or if you need any advice or assistance.

Blue badge parking is free and available in our East Court car park, these are on a first come first-served basis. If you have any queries please contact us via visitor.services@alexandrapalace.com 

In July we are holding a spectacular series of outdoor live music events at the Park and Palace – Bastille (14 July), Kaleidoscope (15 July), Hozier (21 July), Ben Howard (22 July). For these events, and the days around them, there will be some changes to transport routes, the park, our car parks and access to our facilities. Full information is available here We recommend reading this information before journeying to the Park and Palace. 

Please ask the nearest member of the team for any assistance or first aid required during your visit.

To apply for a personal assistant/carer ticket, or have any other queries about access support, please email our team at access@alexandrapalace.com 

Visit the accessibility area of the website for further information including visual guides.

Visit the accessibility area of the website for further information including visual guides.

Each event is different, so please check the individual event pages for details of any age restrictions.

We allow babes in arms (under 18 months) without a ticket for children’s shows, but not for non-children’s shows.

Yes. Buggies cannot be taken into the auditorium but buggy storage is provided.

Drones are not permitted without prior approval by Alexandra Park and Palace Charitable Trust. Contact us at visitor.services@alexandrapalace.com for a copy of our drone policy.

Yes! Picnics are welcome, but BBQs are not. Please help us out by taking your litter home. If you carried it in, carry it out.

Litter is bad enough, sky lanterns are burning litter! They pose a fire risk and risk to animals so please find a more environmentally friendly way to celebrate.

We are afraid the answer is ‘no’. Help us look after the park by not bringing BBQs to Alexandra Palace, as they can pose a fire hazard and burn the grass.

Permission must be granted by Alexandra Palace for any filming in the Park. To request a permit contact us at visitor.services@alexandrapalace.com

Overnight camping is not permitted in the Park.

Amateur and professional photographers require a permit to photograph in the park. To request a permit contact us at visitor.services@alexandrapalace.com The associated small financial contribution goes towards the ongoing maintenance of the parkland and Palace.

If you are an independent activity provider wanting to run sessions at the Park and Palace you require a licence. For more information, please contact our team at visitor.services@alexandrapalace.com

If you are participating in an activity onsite, please be aware that some providers operate without being licenced by Alexandra Palace. We recommend that prior to enrolment that you check whether operators are licenced, and if they hold appropriate qualifications, based on industry best practice. They must be fully insured with appropriate checks in place and hold liability for the safety and welfare of everyone participating.

The park is open throughout the day. However, the children’s playground and skatepark are locked at dusk.

At times, our outdoor events mean that areas of the Park will not be accessible. More information is available here

Yes, this is included in your booking fee. We have sizes from baby 6 to adult 13. Please note however, we are providing our skating aids (seals, snowmen and penguins) at weekends and during the school holidays only.

Don’t worry, just come and give it a go! Beginners, nervous or infrequent skaters and children are advise to book a session with one of the coaching team or attend a course prior to ice skating

We can only allow spectators for children and vulnerable adults. We are asking all spectators to watch from the Café area. Only one spectator per skater please. If you have any queries contact us via visitor.services@alexandrapalace.com

We suggest arriving 15 minutes before the start of your session.

Yes, toilets are open at the rink.

Yes we do.

Unfortunately the ice café is not open at this present time, however we invite you try the East Court café on the weekends and throughout the holidays.

We encourage all attendees to book online in advance to avoid disappointment, however tickets may be available on the door provided there is availability.

We do not have a cloakroom but lockers are available. The lockers take a £1 coin, please note that they only take the new style £1 coin. As we are a cashless venue we won’t have any coins or tokens to give out for lockers.

Yes we do.

A car parking charge system is in operation in all our car parks. The charges support our charity’s work to maintain and improve the Park and Palace, for the benefit of all. The first 30 minutes of parking is free. Blue Badge holders park for free.

Full information can be found on the car parking page including tariffs, how to pay and FAQs.

Yes! We have skate aids available for children under the age of 10 years old. All skate aids must be purchased online in addition to your skating ticket and are subject to availability.

Under 12’s should be accompanied by an adult when coming to the ice rink and under 8’s should be accompanied on the Ice by a responsible adult or guardian. Beginners, infrequent skaters and children are advise to book a session with one of the coaching team prior to skating.

Areas of the ice may be coned off for other use during public skating sessions.

There is no re-entry once you have been admitted into the ice rink for your skating session.

The below gives a guide to our skating levels:

Level 1

• Sit and stand
• Basic forwards skating
• Two foot glide and dip for 3 seconds
• Stepping around on the spot (both directions)

Level 2

• Basic backwards skating
• 1/2 or full snowplough stop
• Forwards skating (push and glide)
• Two foot glide on a curve (Left and right)

Level 3

• Forwards and backwards lemons (forward and backward)
• One foot glide in a straight line (5 seconds, left and right)
• Forward inside edge (5 seconds, Left and right)
• Backwards skating (push and glide)

Level 4

• Continuous forward chasses (left and right)
• Forward outside edge (5 seconds, left and right)
• Turning from forwards to backwards & vice versa (left and right)
• Backwards skating and a 2-foot glide (feet together)

Level 5

• Forward crossovers (left and right)
• Half or full backwards snow plough stop
• Backwards 1 foot glide, straight line (5 seconds, left and right)
• Two foot spin (1 rotation)

Level 6

• Continuous backwards chasses (left and right)
• Backwards skating and stepping to forwards (left and right)
• Forward outside 3 turn (left and right)
• Forward two foot slalom

Level 7

• Continuous forward inside and outside edge
• Backwards crossover (left and right)
• Forwards inside 3 turn (left and right)
• Forwards drag

Level 8

• Inside open Mohawk (left and right)
• Backwards crossovers with an outside curve (3 seconds, left and right)
• Backwards cross over with inside curve (3 seconds, left and right)
• One foot change of edge (outside to inside)

Level 9

• Continuous backwards inside and outside edges;
• Bunny hop
• Outside closed Mohawk (barrel roll) (left and right)
• Forward beginner cross rolls

Level 10

• Forward and backward crossovers in a figure of eight
• Forward inside double turns (twizzle) (Left and right)
• Simple step sequences (inside & outside 3 turns & Mohawk)
• Two foot spin (3 revolutions)

Ice skating can be a strenuous sport and can involve falls. We recommend customers take any personal circumstances or underlying health conditions into account before purchasing a ticket.

If you are pregnant, have a heart condition or any serious illness we would recommend you seek medical advice first.

Any participation is at customer’s own risk.

No, the programme is for all regardless of current skill levels.

No, there is no audition process.

Yes! At the end of each term, we aim to create an informal showcase of the students work, including a performance in our gorgeous Victorian theatre at the end of the academic year.

No, we just ask that students wear loose fitting, comfortable clothing with sensible footwear so they can fully participate in all classes, including dance.

No, students have to attend all classes. We believe that focusing on all three disciplines is good for building confidence, working in collaboration and resilience. However, teachers are conscious that this can be challenging for some people, and shape classes to make students comfortable and reassured whilst also stretching them.

Yes, all tutors are DBS checked and our safeguarding policy is published online.

The classes take place across the Palace and are subject to change. However, we always meet in the East Court for drop off and pick up. You will find a member of the Performing Arts team outside of the Creativity Pavilion opposite the Visitor Services desk. Classes start at 9.30am, so please drop your child off from 9.15am and pick them up when classes finish at 1pm.

We provide scripts, props, song sheets and anything needed for classes. Most students arrive with packed lunches for break times, and a water bottle. We encourage you to travel light as students move throughout the building.

We provide one tutor per 15 students. If the class exceeds this number, then we provide a teaching assistant. No class will exceed 30 students.

Yes, please make us aware of any additional needs when making an enquiry about the school. As much information as possible is extremely useful for the teaching team. If necessary, we would explore providing 1-2-1 support. All students are welcome.

All teachers are industry trained and where possible we encourage them to continue working in their fields. Classes will contain a mixture of skills learning, repetitive training and games. The emphasis is working collaboratively and developing students’ soft skills in building confidence, negotiating with others, developing creativity and teamwork.

We sometimes get enquiries from casting agents and might make guardians aware of industry opportunities. However, the core focus of the school is being creative and having fun.

Classes are generally contained to Saturday mornings, there are sometimes some line learning, but we try to minimise this.

Yes, we try to follow the school timetable where possible, but as a complex cultural organisation this can sometimes be challenging.

The Performing Arts team are available at the beginning and end of each session. Many guardians use this as an opportunity to ask questions. The Head of School is available by email mark.civil@alexandrapalace.com or contact joanna.mead@alexandrapalace.com, Creative Learning Producer.

Parents are welcome to sit in on sessions and we try to dedicate one session a year where parents are invited to come in and observe.

There isn’t an official open day, but we are happy to offer a taster session for free for anyone who would like to experience a class before committing.