This upgrade is available on Great Hall gigs from 8 February 2025 onwards, subject to availability.

• Dedicated entrance
• 1x complimentary drink on arrival
• Access to lounge pre-show
• Complimentary cloakroom
• Private bar with seating
• Dedicated toilets

To book go to event details within the DICE app.  

If you booked a ticket with another ticketing platform, you can upgrade on the night – just head to the Box Office at the Palace (by Palm Court Entrance).

* Please note this is an upgrade package only; a ticket for general admission must be purchased separately.

T&Cs:

• The Lounge opens at the same time as General Admission (6:30pm) and closes when the main act goes on stage
• Each person with an upgrade must also have a valid general admission ticket to enter the event.
• You will not be able to attend with just an upgrade ticket.
• Kindly be advised you are responsible for paying for any additional beverages and snacks
• There is not a separate standing area for hospitality ticket holders
• The hospitality area is not stage-facing, you will need to access the main arena to watch the show
• Any seating is subject to availability
• Subject to booking fees

This upgrade is available on selected Theatre productions including North by Northwest (Thursday – Sunday), The Woman In Black (Friday and Saturday evenings) and A Christmas Carol (all Fridays and Saturdays and on every performance after 1 December 2025).

• 1x complimentary drink on arrival
• Access to lounge pre-show
• Private bar with seating

To book select Upgrade to Lounge when purchasing your ticket to the show or go to the show page on our website and select Book Now under Upgrade Your Visit.

* Please note this is an upgrade package only; a ticket for general admission must be purchased separately

T&Cs:

• Each person with an upgrade must also have a valid general admission ticket to enter the event
• You will not be able to attend with just an upgrade ticket.
• Kindly be advised you are responsible for paying for any additional beverages and snacks
• Subject to booking fees

• Exclusive access to the indoor Phoenix Bar & Pizzeria throughout the Festival
• Private bar and terrace with seating overlooking the Cloud 10 stage
• Use of the Phoenix Bar & Pizzeria to order food and drinks
• Dedicated toilets

To book select VIP Upgrade when purchasing a ticket on the DICE app.  

* Please note this is an upgrade package only; a ticket for general admission must be purchased separately

T&Cs:

• Each person with an upgrade must also have a valid general admission ticket to enter the event.
• You will not be able to attend with just an upgrade ticket.
• Kindly be advised you are responsible for paying for any additional beverages and snacks
• There is not a separate standing area for hospitality ticket holders
• The hospitality area is not stage-facing, you will need to access the main arena to watch the show
• Any seating is subject to availability
• Subject to booking fees

Currently available for Kaiser Chiefs in the Park.

• Exclusive access to Alexandra Palace Outdoor terrace to enjoy the views over the city*
• Use of the on-site pub to order drinks and food*
• Dedicated toilets for this exclusive area
• Chill out area with seating
• This package includes a general admission ticket

To book please select Outdoor Terrace VIP Package (including General Admission) when purchasing on DICE, Ticketmaster or SEE Tickets.

T&Cs:

*Beverages and food are not included

• The hospitality area is not stage-facing
• Any terrace seating is subject to availability
• The terrace area closes once the band come off stage