Non-event days;

We have designated 25 Blue Badge Holder car parking spaces in our East court car park. We have over 1200 car parking spaces available across site, all of which are accessible. Blue Badge holders park for free in all our car parks, customers will be required to scan their blue badge at the payment machine on arrival to avoid charges. All car parking spaces first come first serve basis.

Event day Parking;

For concerts in the Great Hall blue badge parking is located in the Grove Carpark (west side of the building).

For Theatre and Exhibitions blue badge parking is located in the East Court (East side of the building).

Please note that parking facilities and areas on event day may vary depending on the type of event that you are attending. We will have blue badge parking available for all events. However, we would always advise contacting the Visitor Services team to check parking arrangements for your chosen event prior to arrival.

Taxi drop off;

Our accessible taxi/drop off location is outside our main entrance which our traffic team can direct you too. Please note due to large volumes of people this is not always possible on concerts but our traffic team can advise on arrival.

On concerts, our taxi drop off/pickups is located in the East Car Park.

We welcome attendees who need to bring medicines, food or drink to manage medical conditions, or medical equipment. If you have concerns about accessing the venue with these items, please contact our Visitor Services team prior to the event so we can best prepare for your visit.

We always have a medical team available throughout all events; if you need to seek medical assistance or there is an emergency please contact the nearest member of staff who can contact a medic for you. Please enquire at the Visitor Services desk and we will happily assist you.

If you have difficulty queueing, please contact the Visitor Services team in advance of your visit and they will offer further advice and options.

We have designated quiet spaces available on site. If you require a quiet space please enquire with the Visitor Services team.

The closest underground station and national rail to the Palace with step-free access is Finsbury Park station

The W3 bus that stops right outside the venue crosses with other major bus routes in Wood Green and Finsbury Park.

If you are travelling to the venue via a National Rail station, please check the National Rail website or contact the station directly to confirm arrangements as step-free access is not in place as a rule.

There are a limited number of wheelchairs that are available for hire for use within Alexandra Palace on a first come first served basis. We always recommend that these are booked in advance by contacting Visitor Services prior to your visit.

If you do not have access to email please call the Visitor Services Team who can take a manual booking.

Wheelchairs can then be collected when you arrive for the event from the Visitor Services desk.

We provide companion tickets for all events free of charge. Allocated accessible tickets will come with a companion ticket as part of the order. However, if you have purchased a general admission ticket and require a companion, please contact Visitor Services.

We have dedicated accessible ticket and companion packages available for all events.

Accessible bathrooms are located in the Phoenix Bar & Kitchen, Great Hall (concerts and exhibitions),West Hall, Ice Rink, East Court and Theatre. Please enquire with the Visitor Services Team if you require any further assistance or information.

We have a state-of-the-art Changing Places Facility, located in our East Lightwell entrance on our South Terrace. The facility includes a height adjustable changing bench and sink, a moveable hoist, changing screen, shower and accessible toilet.

Please note that this area is generally closed to the public and can be accessed by making contact with our Visitor Services team, who will happily escort you to the facility. The team are located in our East Court between 9am-5pm, and are also present at all events.

If you are attending an event and would like to use the facility then we would advise that you contact us prior to your visit so we can provide the best possible experience for you.

We have the following supplies available for all visitors that have additional needs that attend events at the Palace;

• Dog bowl and water
• Electric tyre inflator
• Blade Fuses
• Spectacles repair kit
• Ear Defenders and plugs – Children and adults available
• Hearing aid batteries
• Rachet Set
• Eye protection (Sensory Glasses)
• Spare clothing
• Monocular
• Mobility scooter charger

We cannot guarantee availability of the equipment, supplies will be issued on a first come first serve basis. We request a form of ID to held whilst the equipment is in use. Please see the Visitor Services team to enquire about using any of the equipment, they are available in East Court for events in the theatre and Palm Court for events in the Great Hall/West Hall.

We recognise that some environments can be challenging for those who may have sensory sensitivities, and we want to ensure that all who visit feel comfortable and relaxed. We have created sensory bags that are available at all events and daytime opening hours to offer support whilst on site. All bags come with a collection of sensory items that support relaxation such as fidget spinners, sensory bean bags, fidget poppers etc. Please note that exact contents will differ from bag to bag. If the bag is intended for anyone under the age of 7, please discuss this with Visitor Services.  We request a form of ID to held whilst the equipment is in use

We have taken cognitive and physical impairments into due consideration in all emergency evacuation planning. All public spaces utilise audio warnings followed by visual signals, and all have step free routes available. Visitor Services will be on hand to support members of public and are professionally trained in using evacuation chairs where stairs are required. We utilise PEEPS for all event spaces in all emergency planning, if you feel you require an additional PEEPS assessment, please contact our Visitor Services team prior to your visit.

We have braille and tactile signage located in the toilet areas across the Palace. We also have clear signage on all events highlighting where accessible facilities are located.

The website has both screen-read and zoom text capabilities.